We’re currently upgrading our website to a new platform to improve performance and future shopping features. During this transition, online checkout is temporarily unavailable, but you can still browse all products.
Please note that new inventory will not be shown until the new website is launched.
Online purchasing is expected to be available mid February.
Yes. You can view:
- Product details
- Pricing
- Variations (size, color, style)
- Availability shown online is for reference only and may vary by store
Please visit your store for more variety and regular sales and events.
Yes. All products shown online may be available for purchase in-store, subject to local store inventory. We recommend checking with your nearest store before visiting.
At this time, we’re unable to reserve or hold products online during the transition. Items are sold on a first-come, first-served basis in stores.
Online checkout promotions are paused during this period. However:
- In-store promotions continue as usual
- Gift cards and store offers remain valid in-store
All orders placed before January 11th, 2026:
- Are still being processed
- Can be tracked as usual
- Will be delivered or fulfilled normally
No action is required on your part unless notified.
Yes. Returns and exchanges continue in-store according to our standard return policy. Online return functionality may be limited during the transition.
Yes. Store information remains fully accessible, including:
- Locations
- Hours
- Contact details
Some product availability, pricing, or assortments may change when the new site launches as we introduce improved features and updates.
We will announce the relaunch through:
- Website banners
- Email updates
- Social channels
Please sign up for emails or follow us on social to be the first to know.
Instagram: @toysruscanada