Customer Privacy Policy

This policy applies to HMV Canada Inc ("HMV Canada"). At HMV Canada, the security and integrity of our customers' personal information is important to us. We take every reasonable measure necessary to protect the privacy of our customers while providing the high level communication services they expect.

HMV Canada's privacy practices are in accordance with all federal and provincial laws and regulations. We are compliant with the Personal Information Protection and Electronic Documents Act and where applicable with the privacy rules established by the Canadian Radio-television and Telecommunications Commission.

At HMV Canada, we collect customer information for one or more of the following purposes:

• To provide a positive customer experience;

• To understand our in-store customer requirements and make information available regarding products and services offered by HMV Canada and its suppliers;

• To manage and develop HMV Canada business and operations;

• To meet legal and regulatory requirements; and

• To provide the members with information regarding upcoming promotions and/or events.

HMV Canada does not use or disclose personal information for purposes other than those for which it was collected, except with the consent of the individual or as required by law. HMV Canada retains personal information only as long as necessary for the fulfillment of those purposes.

HMV Canada informs customers of the existence, use and disclosure of their personal information upon request and gives them access to their information.

HMV Canada ensures that customer information is accurate, complete and up-to-date. Customers can challenge the accuracy and completeness of the information and request amendments as appropriate.

Website Privacy Policy

HMV Canada Inc ("HMV Canada") has developed this Privacy Policy in order to demonstrate our firm commitment to privacy. The following discloses our information gathering and dissemination practices for the websites hmv.ca and Purehmv.ca. This Privacy Policy does not apply to hmvdigital.ca which is a separate entity with its own privacy policy

We use your IP address to help diagnose problems with our server, and to administer our Web site. Your IP address is also used to gather broad, aggregated demographic information. Our site may use cookies to make sure you don't see the same ad repeatedly. We use cookies to deliver content specific to your interests, to save your password so you don't have to re-enter it each time you visit one of our sites, and for the other purposes set out below.

We use cookies to remind us who you are and to find your account information in our database when you access a service so you do not need to log in at every visit. This helps us to provide you with service tailored to your specific needs and interests. A cookie is created when you register for a service.

We use cookies to estimate our audience size. Your browser is given a unique cookie that helps us determine whether yours is a repeat visit or a first visit. We use cookies to determine the browser the visitor uses so the site can be designed to work properly with the most common versions of different browsers. Advertisers that place ads on our sites may use cookies

The registration forms on our sites may require users to give us a unique username and password. To post a message by using an e-form, an email address is also required.

Our sites contain links to third party sites. We are not responsible for the privacy practices or the content of such third party sites. Third party co-branded sites and content partner sites may have privacy policies independent of our Privacy Policy. This Privacy Policy extends only to data collected on pages hosted on our website servers. Information which we collect on our sites may be aggregated and shared with third party trading partners, co-branded sites, and advertisers. However, this aggregated information does not contain personally identifiable information.

The online surveys and contests on our sites may ask visitors for such information as contact information (like their email address), and demographic information (like their postal code, age, occupation, income level or personal preferences). We may use contact data from our surveys or contests to send information about our company and promotional material from some of our partners, sponsors or advertisers. Your contact information may also be used to contact you when necessary and may be shared with other affiliated companies. Only HMV Canada has access to your personal information. Users may opt-out of receiving future e-mail communications. Please see the choice/opt-out section below.

Demographic and profile data is used to tailor the visitor experience at our sites and to display the content according to the visitor's preferences. This information is shared with advertisers on an aggregate basis only.

Our sites may make chat rooms, forums, message boards and/or news groups available to their users. Please remember that any information that is disclosed in these areas becomes public information and you should exercise caution when deciding to disclose your personal information.

Our sites have reasonable & current security measures in place to protect against loss, misuse and interception by third parties. HMV Canada assumes no liability for interception, alteration or misuse of information transmitted over the Internet.

In the Registration process where we request information about the visitor, our site provides users the opportunity to opt-out of receiving email or other forms of communications from HMV Canada.

A senior company officer has been appointed as the Privacy Officer at HMV Canada. The Privacy Officer is accountable for all personal information at HMV Canada.

If you have any questions about this Privacy Policy, the practices of this site, your dealings with this Web site or you wish to file a complaint you can contact:

 

Privacy Officer,

HMV CANADA INC.
110-5401 Eglinton Avenue West
Toronto, Ontario M9C 5K6
Canada

privacyofficer@hmv.ca